When a loved one is facing federal prison, families need a clear plan covering communication, finances, and emotional support. Here's how to prepare before the first day.
First 72 Hours — Critical Actions
- Get the BOP Designation Letter — the most important document. Contains facility name, address, contact info, and surrender date.
- Set Up Communication Accounts Before Surrender — TRULINCS (phone deposits) and CorrLinks (email). Both need to be funded before communication can begin.
- Submit Visitor Applications Immediately — every person must complete a BOP visitor application and pass a background check. This process takes weeks.
- Know What the Facility Allows — read the institution supplement before the first visit.
Communication Systems
| Channel | How It Works | Setup Required |
|---|---|---|
| Phone (TRUFONE) | Inmate makes outgoing calls; family deposits funds | Account at facility's telecom provider |
| Email (CorrLinks) | Messages reviewed before delivery; both must enroll | Create account at CorrLinks.com |
| Letters | Standard USPS to facility address + register number | None — include full name and register number |
| Video Visits | Scheduled in advance; availability varies by facility | Varies by facility |
| In-Person Visits | Pre-approval required; background check on each visitor | Submit visitor application through unit team |
Financial Preparation
- Power of Attorney — needed before surrender for bills, accounts, and property. Draft with an estate attorney before the surrender date.
- Income and Benefits — model the new financial reality immediately; create an income vs. expenses spreadsheet.
- Commissary Budget — $150–$400/month is typical. Set up a recurring amount you can sustainably maintain.
Talking to Children by Age
- Ages 4–8: Simple, concrete language. "Away for a while." Focus on what stays the same. Repeat conversations over time.
- Ages 9–14: Answer harder questions directly. Watch for behavioral changes — acting out, withdrawal, academic decline.
- Ages 15–18: Encourage honest conversation over isolation. Let them know it's not their responsibility.
Common Mistakes to Avoid
- Waiting to set up communication accounts
- Discussing legal matters on monitored phone or email
- Not filing visitor applications early
- Trying to protect children by not telling them what's happening
- Going through the process alone without support